How can I get out of an internet rate hotel reservation?

I booked a room at a Holiday Inn and when I had a change of plans and tried to cancel a month and a half out they wouldn't refund my money claiming that I recieved a special internet rate! I called the hotel twice and the receptionist transferred me to accounting where I got a voicemail both times and no return call.

I was in a hurry and probably missed the fine print. Still, not refunding a customers money is just bad business! I filed a report with the Better Business Bureau and told my credit card company not to pay the charges but I'm still worried I'll get a bill for 500 bucks if I don't show.

Does anyone have a similar story? What was the end result? Please advise!!

I own a motel and get a lot of internet bookings. If someone needs to change or "cancel" their res I always refer them back to the web site they made it on. I have never heard of an internet booking site not refunding your money. I would contact the Holiday Inn corporate office and perhaps they can get the problem taken care of for you. Just a little money saving tip-calling the motel direct may help you save money. These booking sites make high commissions and you don't talk to someone directly,they increase the price of the actual rate the motel itself offers. Hope this helps!